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The page after checkout prepares your first text. Send it from your phone to start your intake. Save the number as your trainer’s coaching line so you recognize it. KiloClub emails your receipt.

No. Text from your phone’s Messages app. Delivery may use iMessage or SMS/MMS depending on your device and carrier. If your program includes photo or video review, check that your file arrived; media delivery can vary.

Email hello@mykilo.club with your trainer’s name and the phone number you joined with, and we’ll get you connected. If your trainer’s line texts you first, just reply to it.

No. Coaching replies on your trainer’s line are never sent by a bot. Some service messages, like reminders, are automated. This line is not for crisis or emergency support.

Response times vary, especially overnight. The line isn’t watched around the clock, so never use it for anything urgent.

Send coaching questions and information relevant to your goals. If your program includes media review, you can send meal or progress photos and form-check videos; check that a file arrived. Mention any health issue that may affect safe exercise, without using this line for medical advice.

Your trainer gives fitness, habit and nutrition guidance, not medical care. When something is outside that, you’ll be told so and pointed to the right professional, like your doctor, a registered dietitian or a physical therapist.

That’s your membership. KiloClub runs and bills coaching memberships for trainers, so your payment and receipts come from us, not your trainer.

Monthly, in advance, starting the day you join. Your membership renews automatically each month until you cancel. Your trainer sets the price, and it’s shown before you pay.

From your account page (linked after checkout; contact us if you need help finding it). Sign in with the code we send you, then open billing.

Coaching may pause until the payment goes through. Update your card from your account page, and texts pick back up once it clears.

Only with at least 30 days’ notice by text or email. You can cancel before a new price takes effect.

You can cancel future renewals from your account page (linked after checkout; contact us if you need help finding it), by texting your coaching line, or by emailing us. We’ll confirm the cancellation. Service normally continues through your paid period unless a refund or other exception applies.

Yes, within 7 days of your first payment: a full refund, no reason needed. After that, payments aren’t refundable and we don’t give partial refunds for unused days, except where the law requires. Details are in our Refund Policy.

STOP requests that texts stop; it does not, by itself, cancel your membership or future charges. To cancel, use your account page or contact us. If you want texts to resume, contact us so we can confirm your consent.

Approved refunds go back to the original payment method. Your bank or card issuer controls when the credit appears; contact us if you need a refund status update.

Your trainer, KiloClub personnel who run, support and secure the service, and service providers described in our Privacy Policy.

We ask for separate consent before using your photos or story in marketing. You can withdraw that consent for future use.

Tell us before you switch, by text or email, so coaching texts don’t reach whoever gets your old number.

You can request a copy or deletion. Email hello@mykilo.club from the email you joined with. We’ll verify your identity and respond under applicable law; some records may need to be retained.