Text Messaging Terms

Last updated October 3, 2026

Coaching with KiloClub happens by text. These terms explain the texts you get from a KiloClub coaching line, which is run by LUXELAB GROUP LLC. They are part of our Terms of Service.

The program

When you join a trainer’s membership, you get a coaching line: a number you text, and that texts you, for coaching with your trainer. The program is called KiloClub coaching lines. During the pilot, a sending number may serve more than one program. We identify KiloClub and your trainer’s program in the signup and coaching experience.

How you agree to texts

At Stripe Checkout, the required Terms-acceptance box includes consent to receive service texts. It names KiloClub and the mobile number you entered, and it may show the sending number. The disclosure says that coaching texts may include automated messages, that frequency varies, that message and data rates may apply, and that you may reply STOP or HELP. This is not consent to marketing texts; we would request that separately.

Only agree for a US mobile number that you own or are allowed to use. You must be at least 18. We don’t text numbers that haven’t agreed, and we don’t buy or rent phone lists.

What we send

• Replies from your trainer, including photos, videos, voice notes and links shared with you.
• Check-ins and reminders, if offered in your program; some may be automated.
• Membership notices, such as a welcome text, a failed payment, or a change to your price or terms.

These are service messages about your coaching. We won’t send you promotional texts unless you separately agree to them, and agreeing to those would never be required to join.

How often

Message frequency varies. Most texts are replies to what you send, so the more you text, the more you hear back. Ask on your coaching line about check-ins or reminders available in your program.

What it costs

Texts are included in your membership. Your mobile carrier’s message and data rates may apply, depending on your plan. Photos and videos may count as picture messages or data.

Stop, help and start

• Reply STOP at any time and we’ll stop KiloClub coaching texts to your number. We may send one final text confirming it.
• Reply HELP, or email hello@mykilo.club, for help.
• Reply START to request that KiloClub coaching texts resume after stopping them.

Stopping texts doesn’t cancel your membership. To cancel billing, use your account page or contact us directly; see how to cancel.

iMessage and SMS

Depending on your phone, messages may arrive in your normal Messages app as iMessage or as SMS/MMS. You can reply STOP or HELP in the conversation. Contact us if you need help stopping KiloClub texts. iMessage is a trademark of Apple Inc.; KiloClub is not affiliated with Apple.

Carriers

Texts are sent to US mobile numbers on major carriers. Carriers and messaging providers are not liable for delayed or undelivered messages. Delivery isn’t guaranteed, so never rely on the coaching line for anything urgent. In an emergency, call 911.

Your number and your privacy

We never sell or share your mobile number or your text consent with third parties for their marketing. We share your number only with the service providers that deliver our texts, as described in our Privacy Policy.

If you change or give up your number, tell us by text or email first, so coaching texts don’t reach whoever gets it next.

Contact

Reply HELP to your coaching line, email hello@mykilo.club, or call (561) 973-0322.