Terms of Service

Last updated October 3, 2026

These terms cover your membership in a trainer’s coaching line run by KiloClub. By paying for a membership you agree to these terms, our Privacy Policy and our Refund Policy.

Who we are

LUXELAB GROUP LLC (“KiloClub”, “we”, “us”) operates text-message coaching lines for personal trainers. When you join a trainer’s coaching line, your agreement is with KiloClub: we sell the membership, take payment and run the texting service. Your trainer delivers the program.

Who can join

You must be at least 18 and use a US mobile number that you own or are allowed to use. Memberships are for one person and can’t be shared or resold. If we learn a member is under 18, we stop coaching and refund any payment for coaching we cannot provide.

What your membership includes

• A coaching line you text from your phone, over iMessage or SMS. No app to download.
• Replies from your trainer.
• Check-ins by text and general food and training guidance. Video review is included only if your trainer’s offer says so.

Some service messages may be automated. KiloClub may use AI tools to help run the service, such as organizing check-ins and preparing messages, including when you share sensitive information. Coaching messages are never sent by AI on its own. Do not use this line for urgent or emergency help.

Response times vary and overnight texts may be answered the next day. The line is not monitored around the clock and is not an emergency service. Results depend on you and are not guaranteed.

Coaching is not medical care

Your trainer gives general fitness, habit and nutrition guidance, and does not diagnose or treat pain, injuries or medical conditions, advise on medications, create diets for medical conditions, or provide medical, dietetic, physical therapy or mental-health treatment. When something is outside that scope, you’ll be told so and pointed to the right professional, such as your doctor, a registered dietitian or a physical therapist.

Talk to your doctor before starting a new exercise or nutrition program, especially if you have a health condition, are pregnant or postpartum, or take medication. If you choose to share relevant health information, it may be used to decide whether general coaching is appropriate. If what you share suggests coaching isn’t safe for you right now, we may pause coaching and suggest you see a professional.

In an emergency, call 911. If you’re in crisis or thinking about harming yourself, call or text 988. Don’t wait for a reply from the coaching line.

Your responsibilities

• Give accurate information and keep your trainer updated when your health changes.
• Exercise within your limits. Stop and seek help if you feel pain, dizziness, chest pain or shortness of breath.
• Use equipment and spaces safely. You decide whether to follow any suggestion.
• Keep your phone secure. Messages from your number are treated as coming from you.

Billing, renewal and cancellation

Your trainer sets the monthly price, which is at least $49. The price is shown on the trainer’s page and at checkout before you pay. KiloClub bills you monthly in advance, in US dollars, through our payment processor, Stripe. The total charge is shown at checkout.

Your membership renews automatically every month and you authorize us to charge your payment method each month until you cancel. If a payment fails, we may pause coaching until it’s resolved. If we change your price, we’ll tell you at least 30 days before the change takes effect, and you can cancel before then.

You can cancel future renewals from the Manage payment or cancellation button on your account page after verifying your email. You can also request cancellation by texting your coaching line or emailing us. Cancellation normally takes effect at the end of your current paid period; you keep coaching until then and won’t be charged again. Refunds are covered by our Refund Policy. If you dispute a charge with your bank, coaching and billing pause while the dispute is open.

Text messages

By joining, you agree to receive coaching texts, including automated ones, at the number you gave us. These are service messages about your coaching and membership. We won’t send you marketing texts unless you separately agree to them.

• Message frequency varies with your coaching. Message and data rates may apply.
• Reply STOP to stop KiloClub coaching texts, HELP for help, and START to request that they resume.
• Stopping texts doesn’t cancel your membership or billing. Use your account page or contact us directly to cancel billing.
• If you change your number, tell us so texts don’t go to someone else.
• Carriers and messaging providers are not liable for delayed or undelivered messages.

The full details are in our Text Messaging Terms.

Acceptable use

Please don’t use the coaching line to:

• harass, threaten or abuse anyone, including your trainer or KiloClub staff;
• send sexually explicit content, or images of other people without their permission;
• send anything illegal, spam or malicious links; or
• try to access other members’ information or interfere with the service.

Your content and ours

You own what you send us: messages, photos, videos and voice notes. You let KiloClub and your trainer store and use it to coach you, run and improve the service, and keep it safe. We will not publish your messages, photos or story, or use them in anyone’s marketing, unless you give separate consent for that specific use, which you can withdraw at any time.

Workouts, videos, programs and other material from your trainer or KiloClub belong to them. You may use them for your own training, but please don’t copy, share or sell them.

Ending your membership

You can cancel anytime, as described above. We may suspend or end your membership if you break these terms, don’t pay, or if coaching isn’t safe for you. If your trainer stops working with KiloClub, we’ll tell you what options are available. If we cannot continue your coaching, we’ll end the membership, stop future charges and address any refund due under our Refund Policy or applicable law.

Disclaimers and limits on liability

The service is provided “as is”. To the extent the law allows, we don’t promise that it will be uninterrupted or error-free, or that you’ll reach any particular result. Exercise and nutrition changes carry risks; use your judgment and seek professional care when appropriate.

To the extent the law allows, KiloClub is not liable for indirect, incidental or consequential damages, and our total liability for any claim about the service is limited to the amount you paid us in the 12 months before the claim. Some states don’t allow these limits, so they may not apply to you. Nothing here limits rights you have under law that can’t be waived.

Disputes and governing law

If something goes wrong, please contact us first; most problems can be fixed quickly. These terms are governed by the laws of the State of Florida, and any dispute that can’t be resolved informally will be handled in the courts located there, unless the law where you live says otherwise.

Changes to these terms

We may update these terms. We’ll post the new version here with a new date. If a change materially affects you, we’ll tell you by text or email before it takes effect. If you don’t agree, you can cancel before the change applies.

Contact

Text your coaching line, or email hello@mykilo.club. Written notices can go to:

LUXELAB GROUP LLC
1825 Corporate Blvd NW, Ste 110, Boca Raton, FL 33431
(561) 973-0322