Refund Policy
Last updated October 3, 2026
KiloClub handles refunds for memberships it sells. You can cancel future renewals anytime. Your first monthly payment is refundable in full if you ask within 7 days of that payment.
Full refund within 7 days
If coaching isn’t right for you, ask within 7 days of your first payment and we’ll refund that payment in full. No reason needed. When we process the refund, we end coaching and request cancellation of future charges. We’ll confirm when the refund and cancellation are complete.
After 7 days
We generally don’t refund later monthly payments or unused days, except where the law requires or we decide otherwise. We don’t give partial refunds as part of the 7-day first-payment promise. When you cancel, you keep coaching until the end of the period you’ve paid for, unless the membership ends sooner for another reason described in our Terms.
How to cancel
Use the Manage payment or cancellation button on your account page after verifying your email. You can also request cancellation by texting your coaching line or emailing us. We’ll process and confirm your request. Cancellation normally takes effect at the end of your current paid period. A STOP reply is a request to stop texts; it does not cancel billing by itself.
If we can’t coach you
If we determine after signup that we cannot provide coaching to you, for example because you’re under 18 or coaching would be unsafe, we’ll end the membership and refund any payment for coaching we cannot provide.
Bank disputes
Contact us if you have a billing problem. You may also dispute a charge with your bank. If you do, coaching and billing pause while the dispute is open. If it is resolved in our favor, both resume; if it isn’t, the membership is cancelled.
How to ask for a refund
Text your coaching line from the number you joined with, or email hello@mykilo.club. Approved refunds go back to the original payment method. The time they take to appear depends on your bank and payment processor.
See our Terms of Service for the rest of the membership terms.