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Draft under legal review. Not yet in effect.

Privacy Policy

Last updated October 3, 2026

LUXELAB GROUP LLC (“KiloClub”, “we”, “us”) runs text-message coaching lines for personal trainers. This policy explains what we collect when you visit our site, apply as a trainer, join or text a trainer’s coaching line, and what we do with it. It works together with our Terms of Service.

What we collect

  • Contact and account details: your first name, mobile number and email address, and the time zone we use for your messages.
  • Trainer applications: the contact details, social links, experience, certifications, insurance information, referrals and free-text answers you submit when applying to work with us.
  • Payment details: Stripe collects your card details and the billing information requested at checkout. We receive details about your payments and membership status from Stripe, never your full card number.
  • What you send the coaching line: your messages, photos, videos and voice notes, including your goals, schedule, training history, food and progress.
  • Health information you choose to share: such as injuries, pain, conditions, medications, pregnancy, sleep, stress and body measurements.
  • Records we keep to run the service: the version of the text-consent wording accepted at checkout, the acceptance time, phone number and checkout session, message delivery status, and coaching notes kept with your account.
  • Technical details: cookies that keep you signed in to your account page, and security information such as your browser type and IP address. Our service providers may also keep technical logs.
  • The trainer challenge: if you use the “Your questions” challenge on our site, we keep the questions and answers you type, the AI’s answers and the scores, without your name or contact details. They are sent to our AI model provider to produce the answers and scores, and we use them to check and improve the quality of coaching.

We don’t use advertising pixels, third-party analytics trackers or session recording on our pages.

How we use it

  • To coach you: answer your texts, review materials you choose to send, and shape training and food guidance around you.
  • To review health or safety concerns raised in your conversation and decide whether coaching is appropriate.
  • To run your membership: take payment, send receipts, sign-in codes and service texts, and answer support requests.
  • To check and improve the quality of coaching.
  • To prevent fraud and abuse, and to meet legal obligations, including keeping records of text consent.
  • To review trainer applications and contact applicants about a potential working relationship.

We use an AI model provider to help run the service, such as organizing check-in replies and preparing messages. This can send relevant conversation excerpts, check-in answers and health details you share to that provider. Coaching replies are never sent by AI on its own. The coaching line is not an emergency service; do not rely on it to report an urgent health or safety concern.

Who can see it

  • Your trainer, and people your trainer or KiloClub authorizes to support your program, such as a trainer’s assistant. They may see your conversation, intake answers and health details you choose to share.
  • KiloClub staff who run, support and secure the service.
  • Service providers who help us operate the service, including Stripe (payments), LoopMessage (message delivery), Supabase (database hosting), hosting and media-storage providers, our email provider (receipts and sign-in codes), and AI model providers (check-in processing and message preparation).
  • Others when required: if the law requires it, to protect someone’s safety, or as part of a merger or sale of KiloClub, subject to applicable law and any required notice.

We don’t sell your personal information, and we don’t share it for targeted advertising. We never share your mobile number or text consent with third parties for their marketing. Health information is never sent to analytics or advertising companies.

If your trainer stops working with KiloClub, we stop their future access to the KiloClub workspace. This does not erase information they already saw while coaching you. We do not provide a new export of your health details to a departing trainer as a standard practice.

How long we keep it

We keep information while needed to provide coaching, handle billing and disputes, meet legal duties and protect the service. Cancellation does not automatically delete your messages or coaching records. We do not currently apply a fixed automatic deletion period to every category of member information. Our current handling is:

  • Coaching messages, notes, health details and media: kept after cancellation while needed for the purposes above; no fixed automatic expiry is in place.
  • Trainer applications: we currently retain them without a fixed expiration date for recruiting follow-up.
  • Billing and consent records: we retain them as needed for accounting, disputes and proof of consent.

When information is deleted, copies may remain for a time in routine backups, subject to our providers’ schedules.

Your choices

  • Access, correct or delete: ask us for a copy of your information, to fix it, or to delete it. We’ll confirm it’s you and respond within the time required by applicable law. We may keep records that the law requires or permits us to retain.
  • Texts: reply STOP to request that texts stop; see our Text Messaging Terms for details.
  • Withdraw consent: you can withdraw consent you’ve given for a specific use, such as sharing your story.

To make a request, text your coaching line or email us. We handle privacy requests under the law that applies to you.

Security

Data is encrypted in transit. Access is limited to your trainer and the KiloClub personnel who need it. Photos and videos are kept in private storage and opened through short-lived links. Sign-in codes are stored only in scrambled form. No system is perfectly secure; if a breach affects your information, we’ll tell you as the law requires.

Children

Memberships are for adults 18 and over. We don’t knowingly offer coaching to anyone under 18. If we learn a member is under 18, we stop coaching, refund any payment for coaching we cannot provide, and handle their information as required by law.

Changes to this policy

We’ll post updates here with a new date. If a change materially affects how we use your information, we’ll tell you by text or email before it takes effect.

Contact

Questions or requests: text your coaching line, or email hello@mykilo.club. By mail:

LUXELAB GROUP LLC
1825 Corporate Blvd NW, Ste 110, Boca Raton, FL 33431
(561) 973-0322

Something unclear? Email hello@mykilo.club and a person will answer in plain English.